I didn’t necessarily want to write about this ‘epic’ failure, simply because if you are online and you haven’t heard about it, you’ve probably been living under a rock. Amy’s Baking Company Bakery Boutique & Bistro, located right here in Scottsdale, Arizona, has been all over not only local news, but also national news as well with their Facebook fiasco. Being that we are in healthcare marketing, and from the same city where this debacle took place, I had to post something.

Amy’s Baking Company Bakery Boutique & Bistro

Right here in downtown Scottsdale is Amy’s Baking Company Bakery Boutique & Bistro, a small bakery/boutique that, until recently, was fairly unknown unless you had visited their location. However, that all took a turn for the worse when Amy’s Baking Company was offered the spotlight on Gordon Ramsey’s Kitchen Nightmares. Whether you are a fan of the show or not, the drama exploded and Chef Ramsey refused to work with Amy and Samy, and the show ended in high entertainment fashion.

 
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By targeting the right consumer at the right time, the right place with the right message, we can get the most out of a marketing budget.  In other words, fish where the fish are.  Put your time, effort and money where they can do the most good. – Forbes.com

In healthcare marketing, many times the budget dictates the campaigns, which reverberates into results. The bigger the marketing budget, the more flexibility an advertising firm has and the greater reach that agency can accomplish for its clients. However, spending that budget wisely, no matter how large or small it may be, can truly mean the difference between results and waste.
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Creating an entire content marketing campaign is more than just posting a blog and sharing that blog on Facebook and Twitter – it’s about focusing all of your creative, advertising and healthcare marketing attention onto one topic and making that one brand message, that one discussion, go viral. For the purpose of this article, let’s focus on a content marketing campaign that we have launched for Skin Cancer Awareness Month with a very special client Family Practice Specialists.

 
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Business-2-business marketing is an important aspect of many healthcare marketing campaigns, with the ultimate end goal being strong lead generation among a targeted audience. There are still many in the healthcare marketing field that avoid social media like the plague, foolishly believing that B2B marketing cannot be successfully achieved on social media. When, in fact, social media is the perfect and most effective place to start.

 
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According the a recent blog on VentureBeat.com, the term “marketing automation” has had more Google searches in the beginning months of 2013 than it has at any other point over the past three years. What does that tell healthcare marketing agencies like Quaintise? It says – business owners want to add aspects of marketing, but want to keep a small budget while still having complete control.

 
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The days of one-way, one-sided promotional brand messaging are over. In reality, they’ve been over for some time now in the opinions of many expert Quaintise healthcare marketers. With the remarkable and various brand messaging channels available today providing multiple consumer interactions, if you are still adhering to a one-sided conversation you have already fallen light-years behind. Let’s take a look at where your healthcare marketing campaigns should be in 2013.

Conversational Healthcare Marketing

Despite the fact that social media has been practically overly-publicized, many physicians and healthcare providers continue to ignore the obvious. Whether it’s fear of the unknown, an unwillingness to progress with the ebbs and flows of healthcare marketing, or downright stubbornness, conversational marketing is here and many in the healthcare industry are choosing to ignore it.
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I’ll share a Quaintise secret with you – nearly 80% of all new client Facebook Likes comes from mobile devices. This should be no surprise to other healthcare marketing agencies, seeing that by the fourth quarter of last year, mobile generated 23 percent of Facebook’s advertising revenue, up from 14 percent in the third quarter, and at the end of last year had over 600 million active mobile users. Facebook and mobile goes hand-in-hand, and you need to know how to develop a physician Facebook Page that can compete in the mobile world.

 
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Do your patients watch Dr. Oz? Do they enjoy The Doctors as well? How about shows like The Biggest Loser or read Runners Magazine? If you know these details of your patient’s interests, you can develop incredibly targeted ad campaigns on Facebook. Let Quaintise take you on a little trip through some of the Facebook Advertising secrets of the trade.

Understanding Your Audience – The Red Tape

As the title of this article states, most physicians and specialists do not have the correct forms for their patients to fill out. Welcome forms are pretty standard, including medical history, insurance information, and some of the most personal questions that some can think to answer. But, they are missing some key ingredients to assist in a physician’s overall healthcare marketing campaign.

 
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Healthcare marketing is an obstacle course, a long one. It’s a marathon with wind sprints and math equations. Healthcare marketing is integrative and inherent, risky and calculated, and unless you can devote 24 hours a day, 7 days a week to promoting your brand across multiple platforms, you best leave it to the experts at Quaintise.

 
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I LOVE Facebook’s Graph Search! Facebook has made, and is making, plenty of changes that physicians and healthcare marketers should be excited about – from improved ad targeting to greater engagement options, to the infamous Graph Search. Facebook’s new functionality allows for anyone, with the newly rolled out feature, to search not only their own Friends for similar interests, but allows Page owners to search Fans for specific demographic aspects which can be used to improve posts and advertising. Let me explain…

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